Privacy Policy
Effective Date: 28/04/2025
Hemline Outfits (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard information when you interact with our website, social media pages, or purchase our products.
By using our services, you agree to the practices outlined below.
1. About Us
Hemline Outfits is a Sri Lankan clothing business offering menswear, womenswear, kidswear, and customizable fashion. We provide islandwide delivery and operate through our website and social media platforms.
2. Information We Collect
We may collect personal information in the following categories:
Personal Details:
Name
Phone number
Email address
Delivery address
Order & Payment Information:
Product orders and preferences
Payment details for Bank Transfer or Cash on Delivery (COD)
(Note: We do not store sensitive banking information.)
Usage Data:
Device type, browser information
IP address
Pages viewed, time spent, and interactions on our website
Customer Communication:
Messages sent through social media or email
Inquiries regarding orders or custom designs
3. How We Use Your Information
Your information may be used for:
Processing and delivering orders
Providing customer support
Communicating updates, promotions, and order notifications
Managing returns, exchanges, or refunds
Improving website performance and user experience
Verifying payment and delivery details
Internal record-keeping and safety purposes
We use your data only for legitimate business purposes.
4. Sharing of Information
We do not sell or rent your personal information.
However, data may be shared with:
Trusted delivery partners
Payment processors (for bank transfers)
IT and service providers assisting with our operations
Information will only be shared when necessary for completing your orders or improving our services.
5. Data Security
We take reasonable technical and organizational measures to protect your information against loss, misuse, unauthorized access, or disclosure.
While we strive for complete security, no online platform is 100% secure. We continuously monitor and update our security practices.
6. Data Retention
We retain personal information for as long as necessary to:
Complete your orders
Provide customer service
Comply with legal and accounting obligations
After this period, data will be securely deleted.
7. Your Rights
You have the right to:
Request access to your personal information
Correct or update your details
Request deletion of your data (subject to legal requirements)
Opt out of promotional messages at any time
To make a request, please contact us at:
📧 info@hemline.lk
8. Cookies & Tracking Technologies
Our website may use cookies to:
Improve browsing experience
Remember preferences
Analyze site performance and traffic
You may disable cookies in your browser, but some features may not function properly.
9. Third-Party Links
Our website or social media pages may contain links to external sites.
We are not responsible for the privacy practices of third-party websites.
We encourage you to review their privacy policies before sharing personal information.
10. Policy Updates
We may update this Privacy Policy from time to time.
Any changes will be posted here with an updated effective date.
Continued use of our services means you accept the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us: